Terms and condition
Provider
All sessions are provided by Splash & Boats Ltd, referred to hereafter as the "provider."
TICKETS AND PAYMENT
Splash Park
Arrive to your session 15 min before the start time
All children must be accompanied by an adult (18+ years)
Babies under two years old are free
Adult entry without a child is not permitted
Maximum ratio allowed 5 children per 1 adult and 2 adults per 1 child
Maximum 10 tickets per booking
Online payments are accepted via credit/debit cards
Cash and card payments are accepted on-site
Have your email confirmation with the ticket code ready for scanning
The Magical Unicorn Lake
Arrive 10 minutes before your session start time
All children must be accompanied by an adult (18+ years)
Babies under two years old are free
Maximum 10 tickets per booking
Online payments are accepted via credit/debit cards
Cash and card payments are accepted on-site
Have your email confirmation with the ticket code ready for scanning
Bounsea
Arrive 10 minutes before your session start time
All children under the age of 5 must be accompanied by an adult (18+ years)
Babies under one are not permitted
Maximum ratio allowed is 4 children per 1 adult
Babies under two years old are free
Maximum 10 tickets per booking
Online payments are accepted via credit/debit cards
Cash and card payments are accepted on-site
Have your email confirmation with the ticket code ready for scanning
CANCELATIONS & REFUNDS
All purchased tickets are non-refundable
If a participant is unable to attend, tickets may be rescheduled at least 2 hours before the session start time
Participants are responsible for checking weather conditions before booking and monitoring updates
We remain open unless there is heavy rain
If you fail to reschedule and do not attend, your tickets will be canceled without a refund
The provider reserves the right to cancel events due to organisational reasons, weather conditions, or other unforeseeable events that make the session impossible
If an event is canceled, participants will be notified and asked to reschedule for an alternative date
RULES
Splash Park Rules
Follow staff requests and instructions
Children must be supervised at all times
No climbing or playing in stone fountains and on blue walls
No running, bikes, scooters, or skateboards
No inflatables, umbrellas, BBQs, pets, smoking, or alcohol
No photography, except discreet pictures of your own child
Protect yourself and children from the sun
Be considerate of other users and have fun
Blue Zone Rules
No running No toys, balls, inflatables, water guns, plastic bottles, or containers
No food or drinks
All users must wear swimwear Infants must wear swim nappies at all times
No footwear, except for jelly shoes or protective water shoes
Do not use the splash pad if you have recently had an upset stomach
Report any First Aid incidents to staff immediately
The Magical Unicorn Lake
All children must attend with an adult (18+)
Dogs are not allowed
Stay seated at all times
No swimming or splashing
No smoking or alcohol
Be mindful of wildlife
No picking up passengers
Only exit your boat at the jetty
Stay away from lake edges and do not cross floating lines
Be considerate of other users
Report any First Aid incidents to staff immediately
Bounsea
Follow staff requests and instructions
Children 5 and under must be accompanied and supervised by an adult
Socks must be worn at all times
To prevent friction burns, wear long trousers and cover elbows
No jewelry or face paint
No food or drinks
No spectacles while bouncing
No smoking, alcohol, or drugs (prescription or otherwise)
No one with a history of back or neck pain/injury should participate
No pets allowed
Inside Bounsea
Follow staff instructions at all times
No stunts or flips
No sitting, climbing, or hanging on the walls
Obstacle track, climbing tower, and slide have a height restriction of 1.2m
Slide
Maximum 6 people on top of the slide
Always slide feet first, arms crossed over your chest, and laying on your back
Slide one at a time
Ensure the landing area is clear before sliding
Climbing Tower
One person per wall
Do not stand under the wall when someone is climbing
Challenge Track
Ensure you are physically fit
Take your time on your first round
Please report any First Aid incidents to staff immediately
PLEASE NOTE THAT EVERYONE USING BOUNSEA DOES SO AT THEIR OWN RISK A waiver must be signed before entry
COMPLAINTS
We are committed to providing a safe and enjoyable experience for all visitors.
If you are not satisfied with any aspect of your visit, we want to hear about it so we can resolve the issue as quickly as possible If you are not satisfied with any aspect of our service or products, you can submit your complaint in the following ways:
In person – Speak to the manager on duty at the site
By email – Send your complaint to info@splashandboatsltd.co.uk
We aim to resolve complaints immediately whenever possible.
If further investigation is required, we will confirm within 3 business days how we plan to address your concern.